Privacy Policy

1. Introduction

EchoDM Technologies ("we," "our," or "us") operates the echodm.in platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform for WhatsApp, Instagram, and Facebook Messenger automation services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you register for an account.
• Meta Platform Data: WhatsApp Business Account details, phone numbers, WABA IDs, and access tokens obtained through Meta OAuth.
• Message Data: WhatsApp, Instagram, and Messenger messages processed through our platform for automation purposes.
• Usage Data: Log information, device type, browser, IP address, and interaction data with our platform.

3. How We Use Your Information

• To provide, operate, and maintain the EchoDM platform.
• To process and automate your WhatsApp, Instagram, and Messenger communications.
• To manage your account and provide customer support.
• To send administrative information such as updates, security alerts, and support messages.
• To improve and personalize our services based on usage patterns.
• To detect, prevent, and address technical issues and fraudulent activities.

4. Data Sharing

We do not sell your personal information. We may share your data only with:

• Meta Platforms: As required to operate WhatsApp, Instagram, and Messenger integrations through official Meta APIs.
• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, database, email services) under strict data protection agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Export your data in a portable format.
• Opt out of non-essential data processing.
• Revoke Meta platform permissions at any time.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@echodm.in.