Question 1

Is EchoDM built on official WhatsApp & Meta APIs?

Accepted Answer

Yes — 100%. EchoDM uses the official Meta Cloud API for WhatsApp Business and the official Meta Graph API for Instagram and Facebook. No unofficial libraries, no web-automation, and zero risk of account bans.

Question 2

Will my WhatsApp number be banned?

Accepted Answer

Never. Because EchoDM connects directly to the official Meta Cloud API (WhatsApp Business Platform) via Meta Embedded Signup, your phone number complies 100% with Meta's Terms of Service.

Question 3

Can I get the official Green Tick on WhatsApp?

Accepted Answer

Yes! Businesses on our Growth and Business plans receive direct assistance and documentation guidance to apply for Meta's official WhatsApp Verified Green Tick badge.

Question 4

How quickly can I get started?

Accepted Answer

Typically under 2 minutes. Connect your channel via official Meta OAuth, configure your AI bot or auto-reply rules, and you're immediately live.

Question 5

Does the bot use AI?

Accepted Answer

Yes. The Flow Builder includes smart AI rule generation & catalog parsing. Describe your business in plain language, and it generates custom keyword triggers, answers, and objection handling.

Question 6

Can I send bulk messages / broadcasts?

Accepted Answer

Yes. Create broadcast campaigns, import CSV contacts, segment your audience, write your template, and send or schedule it with live delivery tracking.

Question 7

Do I need a credit card to start?

Accepted Answer

No. The 14-Day Free Trial requires zero credit card. Just register, connect your channel, and test live messaging right away.

Question 8

What channels are supported?

Accepted Answer

WhatsApp Business Cloud API, Instagram Direct Messages, and Facebook Messenger — all unified in one centralized team inbox.

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